Documents
Refund Policy
Last updated: 2026-11-07
If Misio is not right for your family, we will refund you. Payments and refunds are handled by our reseller Paddle.com, the Merchant of Record for all our orders.
01 14 days, no questions asked
Within 14 days of any payment — a season pass, the first subscription payment or a renewal — you can get a full refund. You do not need to give a reason.
02 How to request
Write to alexander.burzev@gmail.com from the address your account is registered to, or find your order at https://paddle.net using the email on your receipt and request it there.
03 Timing
Money goes back to the same card or account. It usually arrives within 5–10 business days, depending on your bank.
04 After 14 days
After 14 days we do not give partial refunds for unused time, except where the law requires a refund. You can cancel a subscription at any time — access stays until the end of the paid period and no further charges are made.
05 Cancelling a subscription
Cancel via the link in your Paddle email or by writing to alexander.burzev@gmail.com.